This article will walk you through on how to resolve your card decline issues. All images within this article can be enlarged by clicking on them.

Why was my card declined?

Credit and debit card transactions can be declined for a variety of reasons. Some possible reasons include but not limited to:

• Insufficient funds or limit reached
• Account or card canceled
• Card has expired
• Card information was entered incorrectly
• Card has been froze or flagged by cardholder or issuer

When we process a transaction that came back denied, we do not always receive a reason for declination. If you are unsure why the transaction was declined, you can call the card issuer by dialing the phone number on the card for further clarification.

How will I know if my transaction was declined?

Self-Pay

If you are processing a deposit or invoice payment online, you will be notified of the decline after you click the green "Charge" button.

Auto-Pay

We will email you the invoice with "CARD DECLINED" appearing in the email subject line. Please note that payments for auto-pay enrolled customers are due upon receipt. Please process the payment for the invoice immediately. Your auto-pay discount may be lost for any declined invoices and will resume once we are able to immediately process payments again.

How can I update my card information?

By Phone

Call us and we can update your card information and process the payment over the phone. NEVER provide your card information in a voicemail! We will call you back.

By Email

Let us know a good time to call you and we will update your card information over the phone. NEVER provide your card information in an email!

By Adding A New Card Online

1. Navigate to the declined invoice or quote within client hub

   Click the green "Pay Invoice" button in the bottom-right corner of the screen

   

   Enter your card information

   • This is your first online payment or no saved cards
     
     Carefully enter your card information and click the green "Charge $xx.xx" button. Check the "Save this card for future use" box for easy future payments. This box MUST be checked if you are enrolled in auto-pay.
     
   • Enrolled in auto-pay or have saved cards
     There is no way to edit or delete saved cards online. They can however be edited and deleted by Kirk's Lawn Care over the phone.
      
     • Select a different saved card (if available) and process the payment by clicking the green "Charge $xx.xx" button.
        
     • To add a new card, click "Add Another Payment Method"
       
       
       Carefully enter your card information and click the green "Charge $xx.xx" button.
       You MUST check the "Save this card for future use" box for auto-pay
       

A Note On Future Payments

If you selected to save this card information for future use, you will find it as your default card the next time you process a payment. If you are enrolled in auto-pay, this saved card will now be your default card for auto-pay. If you wish to have other saved cards deleted from your account, please contact Kirk's Lawn Care.

Still Having Issues?

Contact us. We are happy to help!